What number of times in your life do you suppose you will go to a salon to get your hair minimize or styled? Let’s see, if you begin when you’re about 2 years old and go 6 times a yr till you’re about 70 years old, that turns out to be over four hundred visits. Much more spectacular is the amount of money (over $12.000 USD for common $30 visits) you will find yourself spending in your lifetime to chop, fashion and care to your hair. This doesn’t even include special hair care merchandise or additional companies resembling coloring, perms, treatments, etc.
With these statistics, it’s secure to say that our hair is a vital part of our lives. Discovering the best hair stylist and salon is essential to the end results of any hair fashion or process. Emiliano Vitale, Inventive Director for E Salon in Wahroonga Australia, says, “All purchasers look to us for direction. It is as much as us to pay attention rigorously, understand our clients needs and needs after which to translate this into a mode which is specifically designed and tailored to their way of life and private needs.” Now we have invited Emiliano to visit with us and reply a number of questions on salons, hairdressers and hair styles. Below are his insightful solutions:
Query: Women and men spend 1000’s of dollars yearly going to salons and caring for their hair. Yet most people report that they are less than satisfied with the results. Whenever you read among the salon opinions on the market you will discover people that like the look of their cut/coloration/perm but are very sad with the service. Some describe salons with smug, rude or thoughtless hairdressers southampton and staff. Why is E Salon different in this respect? How do you address complaints from clients?
Emiliano: First of all, hairdressers are a mirrored image of their leader. You do not have rude or conceited crew members–you might have impolite and conceited owners. Hairdressers globally, truly Humanity globally wakes up each morning and wants to present their best. Then they get to work and are impolite solely because they don’t seem to be appreciated or lack self worth. It is the duty of every chief to dedicate themselves to their team and to inspire their group to cooperate in a spirit of harmony.
The one purpose we are profitable is because I dedicate myself to my team. I made a promise a long time ago that when considered one of my team members depart, they may leave a better human being and a greater hairdresser. It’s easy accountable our staff members for making errors and for not being good enough. But I can guarantee that if we ALL, together with OWNERS, realized that the person looking back at us within the mirror was chargeable for the state of our life, then this industry, let alone this world, would be a higher place.
I train my individuals to see themselves as truly great human beings, and by doing this they will see greatness in everybody else. I promise to offer them an extraordinary life and that’s what my function is. My crew members are probably the most nice and remarkable people I know.
At E Salon we treat the Human Being, not the hair. We encourage and welcome any feedback. Complaints are a chance to show the world what sort of human being you are. Many hairdressers take a complaint like a private assault on them. As a leader it’s our accountability to coach our people correctly and nurture them and their spirit.
I’m sorry; there are not any impolite and conceited hairdressers—just incapable leaders. At all times see the human being and provides your best in evey second in each situation. What you give is what you get—it’s that simple.